Late Arrivals

We encourage all our clients to arrive at least 15-20 minutes before their booked session. Arriving early ensures we can provide the best experience for you and cater to any needs you may have. Any late arrivals will not be permitted to enter into both Re/Cycle and Re/Condition studios, and the credits used for booking the class will also be deducted accordingly. 

*For first-timers to our Re/Cycle classes, it is extremely important to arrive early prior to your first session with us. Please make sure to arrive at least 15-20 minutes before your booked Re/Cycle session so we can set up your bike properly for your safety and comfort during the class.

cancellation policy

We have a 12-hour cancellation policy prior to the start of your booked session. Any cancellations made 12 hours or more before the session, will have the credits used returned to the user. Please note returning credits to your wallet may take up to 12 hours. Any cancellations made within 12 hours of the session will automatically be deemed as a late cancellation, and the credits used for booking the class will be deducted accordingly. 

Thank you for your understanding. Should there be any questions or concerns, please feel free to send us an email at info@teamrenation.com.